Frequently Asked Questions


Where is Reliable Storage located?

Reliable Storage is located at 183 S Shiloh Road, Garland, TX 75042. We are on Shiloh between Walnut and Forest, just south of the DART tracks.

What are the office hours?

Monday - Friday: 9:00 AM to 4:30 PM. Always available for evenings and weekends by appointment.

When can I access my unit?

Access your unit 7 days a week from 5:00 AM to 10:00 PM.

Do you offer flexible lease options?

We offer flexible lease options at Reliable Storage. Store with us month-to-month without any unfair commitments or contracts.

What are climate-controlled units?

Climate-controlled units protect your belongings from any damage from intense temperatures and humidity. These units are air-conditioned and heated to ensure the best protection. No mold, mildew, rust, corrosion, and other possible damage. Our climate controlled units are on our second floor, there is a lift equipped with a cart and dolly to make move in simple.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. You can also stop by the office during normal business hours and pay your bill in person, or mail a check or money order. No cash please.

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

Do you sell storage supplies?

We sell locks, boxes, tape and other moving and storage supplies. Everything we offer is competitively priced.

I’m ready to rent a unit. How do I get started?

Rent a unit on our unit prices page within minutes. Give us a call if you have questions about the online rental process.